Frequently asked questions

By email, as soon as the payment is confirmed. Each ticket comes with its QR code and a link to view it in your browser. You can also see all of them in My account, by signing in with the same email address.

First check your spam or promotions folder: sometimes it lands there. If it's not there, go to My account with the email address you used to buy: your tickets are there even if the email didn't arrive. If the email address was mistyped, write to us with your name and the event and we'll fix it.

Once paid, the ticket is tied to its seat and can't be changed from the store: the seat you chose stopped being offered to others at that moment. Changes are only made for reasons or causes of force majeure, and we coordinate them with the event's producer: if that's your case, let us know.

If the event is cancelled, everything you paid is refunded, including the service fee, preferably to the same payment method. If the date, the venue or another important condition changes, you can request a full refund. There are no refunds for a change of mind: tickets have no right of withdrawal, as stated before payment, unless the event's producer offers it. The details are in the terms of purchase. To request a refund, write to us with the event and the email address used for the purchase.

There's no need. At the door, a ticket on your phone is just as valid as a printed one: what gets scanned is the QR code. If you'd rather bring it printed, print the email or the ticket page at normal size, without cropping the QR code.

Nothing serious: the QR code isn't lost, you can view it again. It's in the email we sent you and in My account. Keep in mind, though, that each QR code can only be used once, so if you share your QR code, or lose it and someone else uses it, the door will reject it when you arrive.

Yes. For each purchase, a VAT-exempt electronic receipt is issued through Haulmer (OpenFactura). It usually arrives in the same email as the tickets; if the issuer is delayed, it arrives in a separate email a few minutes later, and you can also find it in My account, next to the purchase. We don't ask for a RUT (Chilean tax ID): the receipt is issued to the end consumer.

It's what it costs to sell the ticket online: the payment gateway, issuing the receipt and access control. It's shown separately from the ticket price, before payment, and it's included in the total you see in the purchase summary. No charges appear later.

In Sign in, enter the email address you used to buy and we'll send you a link valid for 15 minutes, which can only be used once; open it on the same phone where you want to see your tickets. There's no password to remember or to lose.

Only what's needed to issue your tickets and the receipt and/or to notify you of any change to the event you purchased. We keep it for 12 months after the last event you bought tickets for, and then it's anonymized. From My account you can download your data or delete your account. It's all in the privacy policy.